As soon as your order is placed, you’ll receive an order confirmation via email with all details — including your order number, selected items, and shipping address. If you haven’t received an email within a few minutes, please check your spam folder or reach out to us at hi@coldskin.com.
If your order hasn’t been shipped yet, we’ll do our best to make changes or cancel it. Please contact us as soon as possible at hi@coldskin.com. Once your order has been dispatched, changes or cancellations are no longer possible.
We’re sorry to hear that something went wrong with your order.Please contact our Customer Support Team at hi@coldskin.com within 48 hours of delivery and include your order number and photos of the issue. We’ll make sure to resolve it as quickly as possible.
Simply visit the product page and select the size you’re looking for.Click on the ‘Notify Me’ button and enter your email address – we’ll send you an email as soon as the item is available again.